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> Gainsight: Leading by Example in Customer Success

商品編號: E682
出版日期: 2020/01/23
作者姓名:
Lattin, James;Bowman, Kirk;Feldhausen, Erika
商品類別: Entrepreneurship
商品規格: 16p

再版日期:
地域: Silicon Valley
產業:
個案年度: -  

 


商品敘述:

This case describes the evolution of the customer success function through the rise of Gainsight. It discusses the responsibilities of the customer success function, measuring and compensating customer success teams, and the return on investment for adding a customer success organization. It also describes some of the different forms customer success can take across firms.


涵蓋領域:

Sales


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