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商品編號: E682 出版日期: 2020/01/23 作者姓名: Lattin, James;Bowman, Kirk;Feldhausen, Erika 商品類別: Entrepreneurship 商品規格: 16p 再版日期: 地域: Silicon Valley 產業: 個案年度: -
商品敘述:
This case describes the evolution of the customer success function through the rise of Gainsight. It discusses the responsibilities of the customer success function, measuring and compensating customer success teams, and the return on investment for adding a customer success organization. It also describes some of the different forms customer success can take across firms.
涵蓋領域:
Sales
相關資料:
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