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商品編號： CU48 出版日期： 2012/10/26 作者姓名： Hublet, Laurent;Besbes, Omar;Chan, Carri 商品類別： Service management 商品規格： 17p 再版日期： 2022/09/12 地域： Europe 產業： Hospitals and hospital management 個案年度： -
商品敘述：
This case teaches the impact of variability on process performance. In 2009, media coverage of long wait times in a local hospital brought considerable embarrassment to the state secretary of health. The hospital, located in a midsize European city, had the only emergency care facility in its metropolitan region. After the delays in care were brought to light, the secretary of health ordered the hospital''s CEO to produce an action plan-and measurable progress-before the end of the month. But the CEO faced scarce resources and was already under pressure to reduce spending. What reforms should he make? Would he need to increase the emergency department''s staff, and if so, how should he balance the costs? As this case explores the challenges of the healthcare industry, students learn to address questions of process mapping and operations.
涵蓋領域：
Supply chain management;Process improvement;Operations strategy;Process analysis;Service management;Performance indicators;Strategy
相關資料：
, (CU173), 0p, by Laurent Hublet, Omar Besbes, Carri Chan;, (CU49), 10p, by Laurent Hublet, Omar Besbes, Carri Chan
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