商品敘述：

The Inside the Case video that accompanies this case includes teaching tips and insight from the author (available to registered educators only). The Jet Propulsion Laboratory, a federally funded research institution within NASA, the U.S. National Aeronautics and Space Administration, has played a large role in many space and planetary explorations, particularly to the planet Mars. As a project-based organization, JPL has many opportunities to learn between successive missions, but there are many cultural, structural and incentive-based challenges to the development and exchange of experience-based knowledge. The main case decision point focuses on one such challenge in particular: how to instill in junior engineers the practice-based experience of their seniors. Jennifer Trosper, project manager for the Mars 2020 mission, is trying to decide whether or not to seek funding for a hands-on training program building miniature, educational versions of a Mars surface vehicle. However, the cases address a number of other managerial decisions, such as determining the balance between innovation and replication of prior solutions, given that Trosper has been charged with re-using engineering designs from prior projects, but for an expanded mission. The cases also explore generic knowledge-transfer issues faced by JPL''s Chief Knowledge Officer, David Oberhettinger, such as the role of documentation, uses of formal "lessons learned," and how best to use the scarce time of the most valuable JPL engineers.

涵蓋領域：

Human resource management;Knowledge management

相關資料：

Video Supplement, (9-603-802), 6p, by Dorothy Leonard;
Video Supplement, (9-604-801), 8p, by Dorothy Leonard;
Video Short, (7719), 0p, by Dorothy Leonard, Christopher Myers;
Case Teaching Note, (5-917-406), 7p, by Dorothy Leonard, Christopher Myers

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