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商品編號： 9-621-106 出版日期： 2021/04/15 作者姓名： Moreno, Antonio;Gallino, Santiago;Klopfenstein, Amy 商品類別： Operations management 商品規格： 7p 再版日期： 地域： Canada;United States 產業： Apparel accessories;Retail & Consumer Goods 個案年度： 2018 - 2019
商品敘述：
In April 2019, Sylvarella VP of E-Commerce Charla Limont must review an analysis of her department''s sales data to determine the impact of the company''s Buy Online, Pickup in Store (BOPS) program. The program implementation created significant problems for the e-commerce team, including difficulties with the inventory management system, a high volume of abandoned shopping carts, and disgruntled social media influencers. As she prepares for a meeting with CEO Sylvia Coparella and VP of Store Operations Axley Vega, Limont must determine whether BOPS has helped or harmed her department. She must also decide whether to recommend the program continue, continue with significant changes, or discontinue.
涵蓋領域：
Infrastructure;Logistics;Operations and processes;Process analysis;Service management
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