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> Driving Transformation at the Majid Al Futtaim Group

商品編號: 9-121-002
出版日期: 2020/07/07
作者姓名:
Srinivasan, Suraj;Cekin, Esel
商品類別: General management
商品規格: 34p

再版日期:
地域: Middle East;United Arab Emirates
產業: Retail trade
個案年度: 2015 -  2019

 


商品敘述:

The case opens with Alain Bejjani, CEO of Majid Al Futtaim (MAF) Holding, anticipating on the Group''s next phase in the multi-year transformation journey and reflecting on the initiatives he implemented to create the Group''s growth-oriented culture. Founded in 1995, MAF Group was a regional conglomerate, operating shopping malls, and retail and leisure establishments across 12 businesses in 15 markets in the Middle East, Africa, and Asia. The case describes the series of structural changes that Bejjani undertook since he became the CEO in 2015, how he transitioned the Holding company from a passive investor to a strategic architect model, and assumed ownership of the brand, culture, and talent across the entire organization for all its operating companies: MAF Properties, MAF Retail, and MAF Ventures. The case discusses the steps that the Group undertook - creation of the Leadership Institute, a new performance management system, investments in digital technology and analytics capabilities, and the launch of the School of Great Moments to instill a focus on customer experience. By November 2019, Bejjani recognized that the organization had evolved considerably in the past five years. He wondered about the next steps in scaling and ability to execute strategy. How much more could he push the organization to continue to change?


涵蓋領域:

Accounting;General management;Growth strategy;Organizational change;Organizational culture;Strategy;Transformations


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