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商品編號: 9-120-128 出版日期: 2020/06/25 作者姓名: Srinivasan, Suraj;Goldberg, Jonah S. 商品類別: Other 商品規格: 29p 再版日期: 地域: 產業: Banking and investment industry 個案年度: -
商品敘述:
The case describes widespread misconduct at Wells Fargo Community Bank in the period leading up to 2017 and the company''s subsequent attempts to improve internal controls, company culture, and corporate governance. The case examines the potential causes of large scale customer related fraud in the Community Banking Division and across a range of businesses. The extent and length of time over which these misconduct events took place suggested a company that was fundamentally unable to ensure a compliance culture and customer focus among its employees. The case describes in detail the systems and practices that led to the systematic failures. Faced with withering political and regulatory scrutiny the company embarked upon a series of initiatives to improve systems and structure to prevent such misconduct and improve culture. The case describes these initiatives and the challenges faced in implementing them. The case also focuses on the role of the board in overseeing and improving internal control and corporate culture. The case ends with discussing entry of a new CEO amidst board turnover in March 2020.
涵蓋領域:
Accounting;Banks and banking;Business law;Corporate governance;Corporate misconduct;Improving employee performance;Organizational change;Organizational culture;White-collar crime;Compliance management;Boards
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